mark butcher associates
sustainability | skills | strategy


Specialisation, communication and synergy

"In open source, we feel strongly that to really do something well, you have to get a lot of people involved." - Linus Torsvalds

How can we apply the open source business model?

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The Best Customer Care Story Ever

Making difficult customers happy is not always easy.

After all - they are difficult. Some may even be evil.

But sometimes it can be done with wit, elegance and generosity of spirit - and in ways which cost you very little.

Here are two real life examples that are invaluable!

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